Simplifying Complex Semiconductor Documentation: The SEALSQ Experience
Semiconductor products, especially those designed for cybersecurity, come with extensive documentation. Each product may have thousands of pages of datasheets, application notes, and example code.
Semiconductor products, especially those designed for cybersecurity, come with extensive documentation. Each product may have thousands of pages of datasheets, application notes, and example code. It’s challenging for sales teams and engineers to memorize all these details. Customers frequently have questions about security features, leading to numerous support emails and meetings to clarify information already present in existing documents.
Challenges in Semiconductor Documentation
Extensive Documentation: Datasheets and application notes contain detailed information on complex topics like Secure Elements (SE), Trusted Platform Modules (TPM), encryption methods, and secure hardware integration.
Time-consuming Support: Customers need frequent support, resulting in long response times for technical questions.
Knowledge Gap: Security topics require specialized knowledge, complicating the sales and customer-support processes.
SEALSQ : Taking the Lead with Innovative Solutions
SEALSQ recognized these challenges and decided to proactively address them by embracing new technology. A company that focuses on developing and selling Semiconductors, PKI, and Post-Quantum technology hardware and software products, SEALSQ is a global leader in semiconductor security solutions. It provides secure components such as Trusted Platform Modules (TPMs), Secure Elements (SEs), and advanced cryptographic chips used widely for secure authentication, secure boot, data encryption, and hardware protection.
How SEALSQ Uses AI to Simplify Product Information
To address these challenges, SEALSQ collaborated with Understand Tech to create a customer-facing AI Assistant. The AI Assistant makes SEALSQ’s products documentation and offering easily accessible through simple, direct interactions:
Upload Documentation: SEALSQ uploaded datasheets, application notes, FAQs, and documentation to Understand Tech’s platform to generate a specialized AI Assistant.
Rapid Deployment: Within a few weeks, a fully qualified AI Assistant was qualified, providing accurate answers directly from SEALSQ’s existing documents.
Easy-to-use Interface: Customers, developers, and sales teams ask direct questions and receive immediate, clear responses, no need to search through PDFs or wait for support responses.
Visit SEALSQ.com to learn more about their cybersecurity and embedded hardware solutions through the Understand Tech powered AI Assistant.
Benefits for SEALSQ and Its Customers
Instant Technical Support: Quick answers to common integration and technical questions.
Reduced Workload: Fewer routine queries for the support team, allowing them to focus on complex technical issues.
Improved Sales Efficiency: Sales teams can confidently address product questions instantly, enhancing customer engagement.
Global Accessibility: The AI Assistant provides multilingual support, helping SEALSQ better serve a global audience.
Why SEALSQ Chose Understand Tech
SEALSQ selected Understand Tech for three main reasons:
Speed: The AI Assistant was created and deployed in just a few weeks.
Security: All documentation remains fully confidential and is never used for external model training.
Ease of Use: A no-code deployment process ensures quick integration without technical overhead.
Customizability & Accuracy: The AI Assistant is highly accurate and fully customizable. SEALSQ tailored its look, language, and behavior without writing a single line of code.
Conclusion: Simplifying Complex Documentation
Through this collaboration, SEALSQ and Understand Tech demonstrate their innovative approach to simplifying technical documentation. The AI Assistant reduces complexity, saves time, and significantly improves customer support and product understanding.
If your company faces similar challenges with technical documentation, Understand Tech can help you achieve the same results.
If your company faces similar challenges with technical documentation, Understand Tech can help you achieve these same benefits.
Discover how we can help at Understand Tech or contact us directly at contact@understand.tech.
