Effective Date: September 15th, 2025.
These Terms & Conditions ("Terms") govern access to and use of the Understand Tech software-as-a-service platform and related websites and services (collectively, the "Service") provided by Understand Tech Inc., a Delaware corporation ("Understand Tech," "we," "us"). By creating an account, clicking accept, or using the Service, the entity you represent ("Customer," "you") agrees to these Terms.
1.1 Business Use Only. The Service is offered exclusively to business customers (B2B). By subscribing, you represent that you act on behalf of a business entity and have authority to bind that entity.
1.2 Account Security. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Notify us promptly of any unauthorized use.
1.3 Permitted Users. Access is limited to your employees, contractors, and agents acting on your behalf and bound by obligations no less protective than these Terms.
2.1 Free Accounts. Free access (including public AI assistants) is provided strictly "as-is" and "as-available", with no service-level commitments or guaranteed support.
2.2 Monthly Paid Subscriptions (incl. paid Proof-of-Concept). For paid monthly subscriptions purchased by credit card, Understand Tech provides a best‑effort SLA: commercially reasonable availability, incident response, and email support during business hours (CET). If a material Service interruption occurs and is attributable to us, we may apply service credits or other reasonable compensatory measures case‑by‑case.
2.3 Yearly Enterprise Engagements. Annual commitments are governed by a separate contract (the "Enterprise Agreement") that includes a premium SLA with defined availability targets, support SLAs, and escalation procedures. In the event of conflict, the Enterprise Agreement prevails.
2.4 Maintenance & Changes. We may perform planned maintenance and updates. We will use commercially reasonable efforts to schedule disruptive maintenance outside major business hours.
3.1 Monthly Billing. Paid subscriptions are billed in advance monthly via credit card and renew automatically unless canceled before the next billing date.
3.2 Fees & Changes. Fees apply per the plan selected. We may update fees effective upon renewal; material changes to subscription pricing will be notified in advance.
3.3 Taxes. Prices are exclusive of taxes (e.g., VAT, sales tax). You are responsible for all applicable taxes and for providing valid tax IDs where required.
3.4 No Refunds. Except where required by law, fees are non‑refundable and non‑creditable, including for partial periods.
3.5 Late or Failed Payment. We may suspend or limit the Service for non‑payment after reasonable notice. You remain responsible for accrued charges.
4.1 Acceptable Use. You will not: (a) violate laws; (b) infringe third‑party rights; (c) probe, scan, or test the vulnerability of the Service; (d) interfere with Service integrity or performance; (e) bypass or disable security or usage limits; (f) use the Service to distribute malware or spam; or (g) use output to develop or train competing foundation models in violation of these Terms or applicable licenses.
4.2 Fair Use & Rate Limits. We may apply reasonable technical limits (e.g., rate limits, storage, or concurrency caps) to preserve Service stability. Excessive use that materially degrades the Service may be throttled or suspended after notice.
5.1 Ownership. "Customer Content" means data, documents, files, prompts, and inputs you or your users provide. You retain all ownership of Customer Content.
5.2 License to Operate the Service. You grant Understand Tech a non‑exclusive, worldwide, royalty‑free license to host, process, and display Customer Content solely to provide and support the Service and as otherwise permitted in these Terms.
5.3 Use Restrictions. We do not use Customer Content to train our LLMs, and we do not disclose Customer Content to third parties except (i) to LLM subprocessors selected by the user during creation of AI assistant, (ii) as required by law, or (iii) with your prior written consent.
5.4 Retention & Deletion. We process and retain Customer Content only for the duration necessary to provide the Service, subject to reasonable backups and logs. Upon account termination or your written request, we will delete or return Customer Content in a commercially reasonable timeframe, except where retention is required by law or for legitimate business records (e.g., billing).
5.5 Public Assistants & Community Content. Public AI assistants are powered by public sources and are intended for informational purposes. Understand Tech is not affiliated with any standards bodies referenced in public assistants. Do not upload confidential data into public assistants.
6.1 Security Measures. We implement industry‑standard technical and organizational measures to protect Customer Content (e.g., encryption in transit and at rest, access controls, least‑privilege operational practices). Additional details are described in our Security Assurance Plan (Enterprise).
6.2 Privacy Policy. Personal data is processed per the Understand Tech Privacy Policy (https://www.understand.tech/privacy-policy). In the event of conflict between these Terms and the Privacy Policy regarding personal data processing, the Privacy Policy controls.
6.3 Incident Response. We maintain incident response processes. In the event of a confirmed security incident impacting Customer Content, we will notify you without undue delay and cooperate consistent with applicable law.
6.4 Third‑Party Services. The Service may interoperate with third‑party services you choose to enable (e.g., data source, identity providers). Your use of third‑party services is governed by their terms; we are not responsible for those services.
7.1 Feature Changes. We may add, modify, or discontinue features. Material changes that reduce core functionality for paid plans will be communicated in advance.
7.2 Single Sign‑On (SSO). SSO may be available depending on plan. Enterprise SSO, advanced compliance controls, and bespoke configurations are provided under the Enterprise Agreement.
7.3 Beta/Preview Features. Beta or preview features may be identified as such and are provided for evaluation without SLA, may be changed or discontinued at any time, and are provided "as‑is."
8.1 Term. These Terms remain in effect while you use the Service. Monthly subscriptions renew automatically until canceled.
8.2 Suspension. We may suspend access (in whole or part) if: (a) required by law; (b) there is a security risk; (c) non‑payment; or (d) violations of Section 4. We will provide notice where reasonably practicable.
8.3 Termination by Customer. You may terminate at any time by canceling the subscription. Termination takes effect at the end of the current billing cycle.
8.4 Termination by Understand Tech. We may terminate for material breach if not cured within 30 days after notice.
8.5 Effect of Termination. Upon termination, your right to use the Service ends. We will, upon request, delete or return Customer Content per Section 5.4. Accrued fees remain due and payable.
9.1 Free Accounts. Free access is provided as‑is and as‑available, with no warranties or SLA.
9.2 Paid Monthly Subscriptions. For paid monthly subscriptions, Understand Tech will use commercially reasonable efforts to provide the Service in accordance with Section 2.2. EXCEPT AS EXPRESSLY STATED, THE SERVICE AND OUTPUTS ARE PROVIDED WITHOUT OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON‑INFRINGEMENT. AI‑generated outputs may contain errors; you are responsible for verifying results for your use case.
9.3 Enterprise Agreements. Yearly enterprise customers receive the additional warranties and commitments expressly set out in the Enterprise Agreement and its premium SLA.
10.1 By Customer. You will defend, indemnify, and hold harmless Understand Tech and its affiliates against claims arising from (a) Customer Content; (b) your use of the Service in violation of law or these Terms; or (c) combinations of the Service with non‑Understand Tech products or services that result in infringement claims.
11.1 Exclusion of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA.
11.2 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO UNDERSTAND TECH FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THESE LIMITATIONS DO NOT APPLY TO: (A) YOUR PAYMENT OBLIGATIONS; OR (B) YOUR INFRINGEMENT OF UNDERSTAND TECH INTELLECTUAL PROPERTY.
12.1 Understand Tech IP. We (and our licensors) retain all rights, title, and interest in the Service, software, models, documentation, and all related intellectual property.
12.2 Feedback. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty‑free license to use the feedback for any purpose without restriction or attribution.
You represent and warrant that you (a) are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. sanctions, and (b) are not a denied party under applicable export control or sanctions laws. You will comply with all anti‑corruption, export control, and sanctions laws in connection with your use of the Service.
Neither party is liable for failure or delay to the extent caused by events beyond its reasonable control (e.g., natural disasters, internet failure, acts of government), provided the affected party uses reasonable efforts to mitigate.
We may update these Terms from time to time. For material changes, we will provide notice (e.g., via the Service or email). Changes take effect at the next renewal of your monthly term unless you cancel prior to renewal. Continued use after the effective date constitutes acceptance.
If you have an Enterprise Agreement with Understand Tech, that agreement governs to the extent of any conflict with these Terms.
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflicts of law rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.
Legal notices to Understand Tech must be sent to support@understand.tech with the subject line “Legal Notice,” and a copy to the physical address we provide upon request. We may provide notices to you via the Service or the email associated with your account.
These Terms (and any Order Form, online plan selection, Privacy Policy, and, where applicable, DPA or Enterprise Agreement) constitute the entire agreement between the parties regarding the Service and supersede prior or contemporaneous agreements on the subject matter.
Annex A – Plan Summary (Non‑binding Overview)
Free Accounts: As‑is / as‑available, no SLA, community support.
Monthly Paid (incl. paid POC): Best‑effort SLA; target availability on a commercially reasonable basis; email support during business hours (CET); discretionary service credits for material incidents attributable to Understand Tech.
Yearly Enterprise: Premium SLA with defined availability (e.g., monthly uptime commitment), response times, and escalation paths; advanced features (e.g., SSO, compliance options) per Enterprise Agreement.
For data protection details (encryption, residency, subprocessors), refer to the Security Assurance Plan (Enterprise) and Privacy Policy at https://www.understand.tech/privacy-policy. Public assistants rely on public sources; Understand Tech is not affiliated with standards organizations referenced therein.